RETURN, SHIPPING, AND BILLING POLICIES

Prohibited States and Countries

Currently we cannot ship kratom to individuals under age 21 or individuals residing in the states of Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, or cities of San Diego, CA, Oceanside, CA, Denver, CO, Jerseyville, IL, or Sarasota County, FL.

Return Policy

US Domestic Customers

If for any reason you are not satisfied with your purchase, you may return it to us for a full refund or exchange for different product. You have 14 days from the date of your shipment to send us your return. The return must contain at least 90% of the original packages/product in each individual bag. You must contact us and discuss your return with us prior to sending a return. Golden Rule Botanicals will not cover the cost of return shipping.

If a US domestic item does not arrive due a USPS problem, we do NOT offer a replacement package. All shipments are insured via USPS up to $100. All missing packages must be routed through the USPS insurance claim system. After the claim has been filed and the period designated by USPS for missing mail has elapsed, we will add in a store credit for the difference onto your account. For example, if your order was $140 before shipping and you’ve filed the claim with USPS for $100, we will add $40 of store credit to your account which can be applied at checkout.

If an item is marked as “delivered” by USPS but the customer cannot find it, we do not offer money back. We do not accept returns of the duplicate order in this event.

To report a USPS package missing or lost, go to https://www.usps.com/help/missing-mail.htm

For more information on USPS insurance and how and when to file a claim for reimbursement, go to 609 Filing Indemnity Claims for Loss or Damage | Postal Explorer (usps.com)

International Customers
We no longer offer our products to customers internationally for the time being.

Return Procedure
If you would like to return an item, please contact Golden Rule Botanicals to discuss your reason for your return at 480-414-4532 and to obtain return address. Once you have mailed the item, the customer must email or text the return tracking number to info@goldenrulebotanicals.com. We will issue a refund within 24 hours of receiving your return package once we have verified that there is at least 90% of the original packaged product remains. The customer is responsible for paying for and printing the return mailing label, and discussing the return with Golden Rule Botanicals. ALL “ON SALE” ITEMS (such as Luck of the Draw, Mystery 1.5 Pounds, individual sale items) ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN.

Refund Method
If you need a refund, Golden Rule Botanicals will refund your payment in the way it was originally transmitted to us. For instance, if you paid by credit card, your money will be refunded to your credit card. If you paid by eDebit, your money will be refunded to you via live check. The refund will appear on your end after 5-7 business days depending on your bank. Refunds will be processed within 24 hours of receiving your return.

Shipping Policy

We have a maximum of one business day handling period for all of our orders. If you order a product from us, it will ship out within one business day of payment being received. We currently ship only via USPS. Orders placed using eDebit Direct eCheck payment method of over 1kg will have a mandatory hold until payment has cleared (roughly 5-7 business days). Customer’s may expedite this process by submitting proof of payment clearing on their end prior to deposit being received on GRB’s end. GRB reserves the right to place orders on a 5 day risk hold period if a payment is executed that is reasonably larger than a typical order to ensure that all order and eCheck information submitted is valid. For example, a client’s order history is around $70 and they place an order that is $140, we may place a hold on the order until the payment has cleared. GRB also reserves the right to hold any eCheck order until the payment is received on our end, regardless of the order total.

All orders placed daily prior to the 2p cutoff are dropped off at USPS each evening, unless the order is placed on a USPS/federal holiday. We do not have control over how quickly USPS delivers packages, but our packages typically arrive anywhere in the US within 2-3 business days. Due to the impact of COVID-19, some shipping times vary or arrive later than usual. Sometimes, USPS does not scan packages or they arrive several days later than expected.

Accepted Payments
We accept payment options with major credit cards, electronic debit (eDebit Direct), and select payment links. Locals are encouraged to use cash. Orders placed using eDebit Direct payment method of over 1kg will have a mandatory hold until payment has cleared. Local pickups are not eligible to use eCheck at this time.

GRB reserves the right to place orders on a 5 day risk hold period if a payment is executed that is reasonably larger than a typical order to ensure that all order and eCheck information submitted is valid. For example, a client’s order history is around $70 and they place an order that is $140, we may place a hold on the order until the payment has cleared. GRB also reserves the right to hold any eCheck order until the payment is received on our end, regardless of the order total.

Billing Policy

The customer is only billed one time, at the point of sale. There are no additional fees beyond the price listed on the sales page. There are no recurring payments that are billed to the customer unless explicitly stated. Customer should not press “Submit Order” more than one time.

Orders placed using eDebit Direct payment method of over 1kg will have a mandatory hold until payment has cleared. Customer’s may expedite this process by submitting proof of payment clearing on their end prior to deposit being received on GRB’s end.

GRB reserves the right to place orders on a 5 day risk hold period if a payment is executed that is reasonably larger than a typical order to ensure that all order and eCheck information submitted is valid. For example, a client’s order history is around $70 and they place an order that is $140, we may place a hold on the order until the payment has cleared. GRB also reserves the right to hold any eCheck order until the payment is received on our end, regardless of the order total.

GRB NATURALS LLC

725 W Indian School Road, Suite 130

Phoenix, AZ 85013

This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Individual weight loss results will vary. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.